Privacy Policy

Service Plumbing and Heating, Inc.
Effective Date: October 1, 2024

At Service Plumbing and Heating, Inc., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website (https://serviceplumbingandheating.com/) or use our services.

Owner and Data Controller

Service Plumbing and Heating, Inc.
Address: 2006 196th St SW, Suite 113,
Lynnwood, WA 98036
Email: info@serviceph.net
Phone: (425) 640-2121

Types of Data Collected

We may collect the following types of personal data from you:

  • Personal Identification Information: Name, email address, phone number, mailing address.
  • Usage Data: Information on how you interact with our website, including IP addresses, browser type, pages visited, and time spent on the site.
  • Cookies and Trackers: We use cookies and similar technologies to enhance your experience and track user behavior. For more details, see our Cookies Policy below.

You may provide this data voluntarily when contacting us or interacting with the website, or it may be collected automatically through cookies or other tracking technologies.

Legal Basis for Processing (for EU Users)

We process your data based on the following legal grounds:

  • Consent: When you provide personal data voluntarily.
  • Contractual Necessity: To fulfill service requests or inquiries.
  • Legitimate Interests: For business interests like improving our services, unless overridden by your rights.
  • Legal Obligation: When required by law to process personal data.

How We Use Your Data

We use your data for the following purposes:

  • Service Provision: To respond to inquiries, provide services, and schedule appointments.
  • Analytics: To monitor website performance and user behavior to improve our services.
  • Marketing: If you opt in, we may send you promotional materials or newsletters.
  • Legal Compliance: To comply with legal obligations and resolve disputes.

Sharing of Data

We do not sell or trade your personal data. However, we may share data with third parties under the following circumstances:

  • Service Providers: To help us operate our website and provide our services, such as hosting providers or analytics services.
  • Legal Obligations: When required by law, we may share data to comply with regulatory requests or legal proceedings.

Retention of Data

We will retain your personal data only as long as necessary for the purposes outlined in this policy. For example:

  • Service-related data: Retained for as long as necessary to fulfill service requests or contractual obligations.
  • Analytics data: Retained for a period necessary to analyze website performance, typically not exceeding 2 years.

Once the data retention period expires, your personal data will be deleted.

Data Security

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, modification, or deletion. However, please note that no method of transmission or storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights concerning your data:

  • Access: The right to know what personal data we hold about you.
  • Correction: The right to correct inaccurate or incomplete data.
  • Deletion: The right to request that we delete your data under certain conditions.
  • Data Portability: The right to request a copy of your data in a machine-readable format.
  • Opt-out of marketing: The right to opt-out of receiving marketing communications.
  • Object to Processing: The right to object to certain processing activities, such as direct marketing.

To exercise any of these rights, contact us at info@serviceph.net. We will respond within 30 days.

Cookies Policy

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website. They help us improve site performance, track usage, and personalize content.

Types of Cookies We Use:

  1. Essential Cookies: Necessary for the website’s functionality.
  2. Analytics Cookies: We use third-party services such as Google Analytics to track user behavior on the site.
  3. Marketing Cookies: If you consent, we may use cookies to deliver personalized advertisements.

You can manage cookies through your browser settings:

Opting Out of Google Analytics and Ads:

Do Not Track Requests

This website does not currently respond to “Do Not Track” browser signals. Please refer to the privacy policies of third-party services we use to determine if they honor such requests.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing them with any personal data.

Data Breach Notification

In the event of a data breach that may affect your personal data, we will notify you within 72 hours if the breach poses a risk to your rights and freedoms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified via email or website announcements. Please check back periodically for updates.

Last Updated: October 1, 2024